Frequently Asked Questions
Everything you need to know about shopping with Flycatcher Toys
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping varies by location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are Flycatcher Toys products safe for children?
Absolutely. Safety is our top priority. All our products undergo rigorous testing and comply with ASTM F963 and EN71 safety standards to ensure they are non-toxic and age-appropriate.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.